Customer Satisfaction Feedback

Video Labs Customer Satisfaction Feedback

Thank you for choosing Video Labs to handle your recent order. We appreciate your business, and we greatly value your feedback. You can remain anonymous, so please be candid with your responses.

1. Is this your first time working with us?

2. If you have worked with us before, would you consider yourself:

a frequent client
an occasional client

3. How would you rate your overall experience with us on this project?

Ack! Never Again
Ho Hum
Actually, Pretty Good
Wow! I'd Refer You Guys to Anyone

4. We take pride in our client service. Check whatever comments below apply to how you were served by our customer team:

Irritating
Frustrating
No one seemed to know what they were talking about
Polite & Professional
You guys listened
Technically knowledgeable
Seemed like you guys actually care!
Feel free to expand on your answer(s)

5. How was our technical knowledge?

Lacking
N/A (This project was not demanding)
Good
You guys are geniuses!
Feel free to expand on your answer:

6. What areas below do you expect to see an increase in your media deliverables over the next year?

CD / DVD Authoring
CD / DVD Duplication & Replication
Blu-Ray Duplication
Video Production
Video Editing
HDCAM Dubbing
HDCAM Captioning
HDCAM SpoTTrac
Digital File Deliverables
Video for Mobile Devices
Apps for Mobile Devices
Web-based Training
Other (please specify)

7. Do you know of anyone else that may be interested in our services?

8. So that we can direct your referral, please tell us who was your account manager?

9. Final Comments: (Feel free to tell us anything else about your experience with us.)

10. You may of course remain anonymous. However, if you wish to provide us with your contact information, please feel free to do so. We will get back to you either to discuss issues further or just say thanks!

Name
Company
Phone
Email